Essential
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4 min
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February 6, 2025
Mubarak Odeyemi
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Are you ready to give your patients that instant “I’m here for you” vibe, without staying glued to your phone all day? Or are you tired of shuffling between attending to patient physically and replying WhatsApp messages? We hear you. We know how distracting and tiring it can get.
This is why we've made it easy to set up an auto-responder. We’ve rounded up these 25 pharmacy-friendly templates that bring warmth, clarity and a personal touch to your conversations to help you when you’re busy.
1. Basic Acknowledgement
“Hey there, thanks for reaching out to [Your Pharmacy Name]! We’ll get back to you shortly. In the meantime, remember to stay hydrated and keep those hands clean!”
Use Case: General inquiries when you’re busy or after-hours.
2. Business Hours & Urgent Contact
“Hello! Our pharmacy is open Monday–Saturday, 8 AM–8 PM. For urgent matters, please call 080-XXXX-XXXX. Stay healthy!”
Use Case: When you want to provide opening hours and an emergency contact.
3. Prescription Pick-Up Reminder
“Hey there, your prescription is ready for pick-up! Come by during business hours, or let us know if you need delivery options.”
Use Case: Let patients know their meds are ready.
4. Refill Reminder
“Time for a refill? We’ve got you covered! Reply with ‘Refill’ and we’ll prep your order right away.”
Use Case: Encourage patients to stay consistent with chronic meds.
5. Thank You for Your Purchase
“Thank you for choosing [Your Pharmacy Name]! We appreciate your trust. Let us know if you need anything else—your health is our priority.”
Use Case: After a purchase or consultation, to show gratitude.
6. Delivery Status Update
“Your meds are on the move! Our dispatch team is working hard to get them to you ASAP. Thanks for your patience.”
Use Case: Keep patients in the loop about deliveries.
7. Quick Health Tip
“Thanks for texting us! Did you know that staying active for just 30 minutes a day can drastically improve your health? We’ll be right with you.”
Use Case: Share a bite-sized health tip while you prepare a more detailed response.
8. FAQ Instant Reply
“We get a lot of questions about pricing, insurance, and medication side effects. Want quick answers? Check our FAQ here: [Link to FAQ]. We’ll respond soon with more details!”
Use Case: Direct patients to a general FAQ page or resource.
9. Appointment Confirmation
“Hey there! Your appointment with our in-house pharmacist is confirmed. We’ll see you on [Date] at [Time]. Reply ‘Confirm’ to let us know you got this.”
Use Case: For scheduled medication reviews or consultation.
10. Vaccination Drive Invite
“Stay one step ahead of the flu! We’re offering vaccines this week. Reply with ‘Vaccine’ for more info or to book your slot.”
Use Case: Encourage sign-ups for immunization campaigns.
11. Closed for the Day
“Thanks for reaching out! We’re closed right now but will be back at [Opening Hour]. If it’s urgent, please call 080-XXXX-XXXX. Stay safe!”
Use Case: After-hours auto-reply.
12. High Volume Acknowledgement
“Hey! We’re getting a lot of messages at the moment. We promise to respond as soon as possible. Thanks for your patience—you’re awesome!”
Use Case: When you’re experiencing a surge in messages.
13. Payment Confirmation
“Your payment has been received! Thank you for shopping with [Your Pharmacy Name]. Let us know if you need any further assistance.”
Use Case: Confirming payment for orders.
14. Feedback Request
“We’d love to hear your thoughts on our service today. Reply with ‘Feedback’ to share how we can improve or to sing our praises!”
Use Case: Collecting patient feedback.
15. Short-Term Promotion
“Need a boost? We’ve got 10% off vitamins all week long! Reply ‘Tell Me More’ to learn about our deals.”
Use Case: Promoting seasonal deals or discounts.
16. New Product Launch
“Good news! We just stocked up on [New Product]. Reply ‘New’ if you’d like more info, or swing by for a quick demo!”
Use Case: Introducing a new product line or brand.
17. Chronic Care Check-In
“Hey, how’s your medication routine going? If you have any concerns or need a refill, just let us know. We’re here to help!”
Use Case: Showing proactive care for chronic patients.
18. Prescription Transfer
“Want to transfer your prescription to us for easier access? Reply ‘Transfer’ and we’ll guide you through the quick process!”
Use Case: Make it easy for patients switching pharmacies.
19. Insurance & Coverage
“Curious about insurance coverage? We accept most major plans. Just reply ‘Coverage’ and we’ll help you verify your options.”
Use Case: Handling insurance-related questions automatically.
20. Event Invitation
“We’re hosting a free Health Screening Day on [Date]. Reply ‘Count Me In’ to join us and get a free check-up!”
Use Case: Invite patients to community events.
21. Follow-Up After Consult
“How are you feeling after your consultation with our pharmacist? Reply with any updates or concerns—we’re always here to listen.”
Use Case: Encourage post-consultation dialogue.
22. Holiday Hours Update
“Holiday alert! We’ll be closed on [Date]. Stock up on your meds beforehand, or reply ‘Help’ if you need urgent assistance.”
Use Case: Alert patients to changes in schedule.
23. Medication Reminder Service
“Need daily reminders to take your meds? Reply ‘Reminder’ and we’ll add you to our daily text alert. Compliance made easy!”
Use Case: Encourage adherence to medication regimens.
24. Out of Stock Update
“Heads up: [Medication Name] is temporarily out of stock. We expect a new shipment by [Date]. Reply ‘Notify Me’ to get an alert when it’s back!”
Use Case: Manage patient expectations regarding stock availability.
25. Welcome New Patients
“Welcome to [Your Pharmacy Name]! We’re excited to help you stay healthy. Need an overview of our services? Reply ‘Services’ and we’ll fill you in.”
Use Case: Greeting first-time customers or new leads.
Expert Tips for Writing Effective WhatsApp Messages
Keep it short: Patients appreciate quick info they can read on the go.
Use friendly language: Stay professional but approachable—avoid medical jargon where possible.
Offer clear next steps: If you want them to act, be specific: “Reply ‘Refill’ to order now” or “Click here to schedule.”
Personalise: Include the customer’s name if possible, especially for follow-ups and chronic care reminders.
Best Practices to Avoid Common Mistakes
Test before you automate: Send a trial message from a different phone to ensure everything looks right.
Stay compliant: Be mindful of local regulations regarding patient data and privacy.
Don’t spam: Schedule auto-replies only when necessary—too many automated messages can feel impersonal.
Offer a human touch: Auto-responders are great for initial contact, but make sure patients can easily reach a real person when needed.
Ready to implement these templates?
Just pick your favorites, customise the text, and paste them into your WhatsApp Business auto-reply settings. Feel free to mix and match them for even more variety. Let us know which ones work best for you.
No spam, just certified good stuff
